RESUME
BUSINESS ANALYSIS, PROJECT MANAGEMENT, QUALITY ASSURANCE & USER EXPERIENCE
I’m uniquely positioned in IT, having been a practitioner situated within complex business processes. I bring efficiency, value, and feasibility to technical solutions. Always learning, I am attending the University of Michigan to pursue my Master of Science in Information.
- Certified Scrum Master
- Business Analyst
- Quality Assurance Analyst
- Process Improvement Analyst
- Accounts Receivable Manager
- Process Improvement
- Lifelong Learner
- Vendor & Client Relationships
- Leader & Motivator
- Presentations
- Agile Project Management
- Certified Scrum Master
- Requirement Gathering/Analysis
- Regulations & Compliance
- RFP, Contracts, & SLAs
- User Stories & Personas
- Process Mapping (Visio)
- Finance and Billing
- Excel & Ledger Systems
- Microsoft Project
- SQL & Reporting
- Quality Assurance Testing
- Defect & Requirement Tracking (JIRA)
- Adobe Experience Manager (AEM)
- APIs (XML, JSON)
- Hobbyist Coder
Master of Science in Information, Present
University of Michigan, Ann Arbor, MI
HCI, UX Research and Design
Student Fall 2018 – Winter 2020
UMSI Half-Tuition Scholarship
Intensive Quality Assurance Bootcamp, December 2014
Grand Circus, Detroit, MI
6 weeks, 9:00 AM to 5:00 PM
Intro to Development – Java, SDLC, methods
Quality Assurance – Test plans, cases, and scripts
Bachelor of Arts in Education, April 2006
Western Michigan University, Kalamazoo, MI
Major: English Minor: Communication